Manhattan Associates
Order Management

Manage Orders Across Various Channels

Manhattan Associates offers an order management system called Manhattan Active® Omni that provides a range of functionalities to manage orders across various channels and locations, including:

1. Order capture and orchestration: The system allows retailers to capture orders from multiple channels, such as online, mobile, in-store, and call centers, and route them to the most appropriate fulfillment location based on business rules and inventory availability.

2. Distributed order management: The system enables retailers to manage orders across multiple channels, locations, and inventory sources in real time, providing customers with accurate and timely order status updates and delivery options.

3. Inventory visibility and allocation: The system provides real-time visibility into inventory across all channels and locations, allowing retailers to allocate inventory to the most profitable channel and location.

4. Fulfillment optimization: The system supports various fulfillment options, including ship-from-store, pickup-in-store, and ship-to-store, allowing retailers to optimize fulfillment based on cost, speed, and customer preferences.

5. Customer service and returns management: The system provides customer service representatives with real-time access to order and inventory information, enabling them to resolve customer inquiries and process returns quickly.

6. Analytics and reporting: The system provides retailers with a range of analytics and reporting capabilities to monitor performance, identify trends, and optimize order management processes.

Key functional elements of Manhattan Associates Order Management include: 

  • Customer Engagement 
  • Point of Sale  
  • Store Inventory and Fulfillment 
  • Enterprise Inventory and Fulfillment 
  • Available to Commerce 
  • Interactive Inventory 
  • Adaptive Network Fulfillment 
  • Digital Self Service 
  • Conversational Commerce 
  • Contact Center and Order Selling 
  • Enterprise Promotions 
  • Endless Aisle 

Retailers rely on Manhattan’s OMS to initiate and manage an order’s complete, end-to-end life cycle — from initial fraud check to payment settlement and sales posting to pickup or ship from-store delivery.  

Manhattan Associates is the only leader in The Forrester Wave™: Order Management Systems, Q2 2023. Manhattan is the only leader in this OMS evaluation, receiving the highest possible score (5.00) in 16 of the 24 criteria evaluated under the current offering.

4SiGHT can service any of the following roles/resources in support of your Manhattan Associates Order Management project: 

  • Program/Project Management 
  • Requirements Definition  
  • Design Lead / Support  
  • Gap Analysis / Rationalization  
  • Configuration  
  • Change Management / Training 
  • Testing Planning & Management 
  • Testing Execution 
  • Integration Design/Build/Test 
  • Data Conversion  
  • Volume Performance Testing (VPT)  
  • Supply Chain Intelligence (SCI) Design and Development 
  • Go-Live and Production Support  
  • On-going Support 


Other Manhattan Associates Solutions

Manhattan Active® Overview
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Manhattan Active® is a supply chain and omnichannel commerce platform developed by Manhattan Associates. The platform integrates multiple solutions and applications, including warehouse management, transportation management, order management, and labor management. Manhattan Active is built on a microservices architecture, allowing for easy scalability, agility, and flexibility. It also incorporates advanced technologies such as artificial intelligence, machine learning, and automation to optimize supply chain operations and enhance the customer experience. The platform uses innovative design, cutting-edge technology, engineering expertise, and modern software development practices.

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Manhattan Active® Omni
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Omnichannel is about true continuity of experience that extends beyond a single brand’s universe. 4SiGHT team members have spent years working with retail companies to develop growth and performance improvement strategies. Our experience working with retailers, direct-to-consumer organizations, distributors, technology providers, and industry organizations has enabled us to become a trusted advisor to organizations focused on omnichannel across the nation.

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Manhattan Active® Supply Chain
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The 4SiGHT team ensures you have all the information required to make effective decisions. We strive to become a key part of your team, learning the ins and outs of your operations. Our experts focus on filling any gaps or roles necessary to execute a successful software implementation for your Manhattan solutions. We understand what a huge undertaking implementing a new warehouse solution is—physically, mentally, and emotionally. We strive not only to meet your immediate needs, but also to promote long-term strategic planning to set the stage for future challenges and opportunities.

From program management and design through testing and training, 4SiGHT’s versatile team members can step into any support role needed to ensure your Manhattan warehouse management project is a success.

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Manhattan Associates WMOS (Open Systems)
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As a Platinum Manhattan Associates partner, 4SiGHT resources have been working with WMOS for over 20 years across all industries and project phases, from pre-design through hyper care.

We’ll work closely with your team to fill any resource gaps to ensure a world-class implementation for your distribution operations.

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Manhattan SCALE
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The Manhattan SCALE™ solution is a highly configurable software solution designed to help companies manage their warehouse operations efficiently and accurately. The system offers many features and tools to help businesses optimize their warehouse processes, including inventory management, order fulfillment, labor management, slotting, automation, and more.

4SiGHT is a leading consulting provider specializing in implementing and optimizing Manhattan SCALE. Our experienced professionals help businesses of all sizes enhance their supply chain efficiency and achieve their operational objectives. As Manhattan Associates moves forward with their Active® solution suite, 4SiGHT will continue to help clients develop comprehensive SCALE strategies that align with business goals and address unique supply chain challenges.

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Let’s connect to discuss how to move your operations forward one step at a time.

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