Support Services

Enabling Long-Term Client Success

4SiGHT is committed to creating innovative solutions that generate measurable value for your business. Especially in today’s economy, smart companies understand that the right level of support is critical to the success of their organization. When issues arise, you want timely, skilled, professional support to keep your business moving. Especially in large, complex organizations, you need dedicated resources to help keep your systems productive. This requires experts with intimate knowledge of what makes your software run.

Enterprising businesses can improve long-term performance and profitability with 4SiGHT’s live production support and managed services. Your ability to establish a solid foundation for the operational support of your solutions is often a critical success factor. 4SiGHT’s Solution Support Organization (SSO) is well-equipped and dedicated to partnering with your internal support team to deliver highly informed assistance that allows you to maximize the value of your investment. Our support analysts work closely with you to address everything from simple questions to complex software and process-related issues.


4SiGHT's FrontLineSM Support Services, a service within 4ACTiVE, provides on-site and off-site production support assistance for Manhattan Associates clients looking to stabilize their environments following the launch of a new system. Support can be daily, ad-hoc, weekly, or monthly, and the support program deployed is uniquely tailored to your needs. 4SiGHT can provide experienced resources to augment the day-to-day support responsibilities required to support your operations. Our support resources can:

  • Provide strategies on how to better support and improve operations using the deployed Manhattan Associates applications
  • Identify areas of improvement beyond what’s available using the Manhattan Associates solutions currently deployed
  • Identify production support challenges (e.g., areas not following standard practices)
  • Identify configuration opportunities within the selected Manhattan Associates applications
  • Observe, identify, and document responsibilities for IT and Operations personnel
  • Document start-of-day and end-of-day responsibilities/tasks for each focus area
  • Document standard operating procedures (SOPs) where necessary as well as changes to existing SOPs that will improve operations
  • Train new client support resources and create training aids if/where appropriate
  • Provide training scenarios that model how the Manhattan Associates deployed applications would be used in practice
  • Identify staffing requirements to adequately support all areas of IT and Operations
  • Collaborate with Manhattan Associates and any other relevant 3rd parties on behalf of our clients

4SiGHT’s support organization will design a program that best leverages the value of your Manhattan Associates implementation and develop a personalized and secure program no matter how complex your business environment is. Our consultants have relevant Manhattan Associates and industry experience, ensuring you achieve maximum return from your solutions by providing comprehensive support to resolve your issues quickly.

4SiGHT Go-Live ReadinessSM, a service within 4ACTiVE, evaluates the operational readiness of a Manhattan Associates implementation along with transition plans for clients about to go live with a new software solution. A successful go-live involves careful planning for the acceptance process. 4SiGHT’s Solution Support Organization (SSO) conducts an on-site readiness audit and provides feedback from all elements of support in preparing for the go-live phase.

4SiGHT Support Transition Checklist (STC) validates whether your team is favorably positioned and ready for the project launch. This includes evaluating your support program’s ability to support not only the launch (stabilization), but also how the Manhattan Associates solution will run in the foreseeable future (post-stabilization). It’s important for your site to achieve stabilization quickly with a goal of minimizing operational impact while enhancing the performance of your system. Your team, the implementation project team, and Manhattan Associates customer support resources must all be in agreement that the project is ready for go-live for it to be successful.


4SiGHT’s Operations Managed Services (4OMS), also known as continuous improvement, is an extension of our Solutions Support Organization (SSO). It is built for clients looking to outsource the responsibility of maintaining a range of processes and functions in order to improve operations and cut expenses. You can use 4OMS to support operational needs without having to hire staff or secure capital to manage it on your own.

These managed services help improve operations and reduce expenses by offloading certain general management and operational duties from your in-house team to an external team better equipped to handle them. Passing this portion of operations management to a continuous improvement external team means your internal operations team can be more focused on day-to-day challenges and more strategic big-picture thinking. Instead of relying on the knowledge of a handful of in-house individuals, you’re benefiting from the expertise of seasoned managed operations professionals. 4SiGHT’s Operations Managed Services resources are well-equipped to help any small, medium, or enterprise-level business.


Did you know that following go-live, about 80 percent of issues arise due to user error—not system issues? This means that once your go-live has come and gone, it’s important to have support resources a phone call away to help users feel confident navigating the Manhattan Associates system in a way that meets your fulfillment goals.

4SiGHT professionals can help you make the most of your Manhattan Associates system by providing a responsive support structure that fits your specific needs. We provide support for typical post-go-live tasks, including:

  • Application support and troubleshooting
  • Problem identification and resolution
  • Continuous improvement
  • Application configuration improvements
  • Capture of operations performance metrics
  • Implement post go-live enhancements as required
  • Offer continuous system support
  • Walk employees through common issues
  • Perform fine-tuning and customizations
  • SCI Reports development
  • Data Analytics – leverage business intelligence

Other 4ACTiVE Manhattan Associates Services Services

Development Services
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Manhattan ProActive is a powerful application within the Manhattan Active® Platform. It empowers companies to enhance the base application with their custom business logic and processes. Using the tools available in ProActive, many of your identified gaps and custom requirements can be resolved.

Taking full advantage of ProActive can be challenging at first, particularly when trying to learn the rest of the Active product simultaneously. It requires an understanding of the new component-based architecture, their available access points for injection, and experience using JasperSoft Studio to develop reports or FreeMarker/Velocity to write custom logic and manage the deployments of these modifications across locations and environments. Depending on your specific need, 4SiGHT's ProActive experts can guide you through different elements of ProActive and find a beneficial solution for your situation.

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Implementation Services
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4SiGHT experts can help develop a well-scoped Manhattan Associates implementation project spanning defined phases from beginning to end. From performing the initial assessments to developing the implementation roadmap and executing on countless tasks, a well-structured plan is essential to long-term distribution excellence. Without these markers, your effort would be nebulous and could go on indefinitely.

Understanding the many interconnected parts of your Manhattan Associates software project helps your team stay on task, realize where interdependencies are critical, and identify where scope creep is likely to derail the effort. The project lifecycle also provides a logical workflow that gives everyone a clear picture of the sequential steps needed to achieve a successful outcome.

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Training Services
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Whether upgrading your current Manhattan Associates system or implementing the innovative agility of Manhattan Active®, the key to success will be to have a fluent team that uses your system's unique configuration.

4SiGHT's experienced professionals can help build a customized training plan leveraging the continuous innovation of Manhattan's Active solution suite. From scheduling to documentation and training data, your team will learn best practices and how to implement them into your operations seamlessly. All training courses are not created equally. You must ensure the right people are in the right place with the tools to meet your business needs. Our Manhattan Associates certified trainers provide valuable feedback and help determine when your team is ready to take over managing the new system or identify opportunities for additional training.

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WMS Upgrade Assessment
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When deciding whether or not to upgrade your current on-premise Manhattan Associates Warehouse Management System (WMS) to Manhattan’s latest WMS known as Active® WM, there are critical components to consider: business needs, compatibility, security, cost, support, and user feedback.

4SiGHT can help you conduct a detailed assessment of the latest Manhattan Associates new Active WM application in a TEST environment. We can help identify functional gaps from your recent Manhattan WMS installment compared to the latest Manhattan Active WM release.

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Get in Touch

Let’s connect to discuss how to move your operations forward one step at a time.

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