- Perform all program management duties
- Define business requirements
- Map out the solution design/architecture
- Configure the key to meet unique business requirements
- Develop and complete a thorough testing plan
- Carry out all development work
- Train staff and develop associated documentation
- Provide solution support post-go-live
4SiGHT has successfully integrated Manhattan Results-driven Performance Methodology (RPM<sup>tm</sup>) with 4SiGHT’s internal implementation methodology. Manhattan RPM is the process Manhattan Associates uses to deliver MA Product(s) or other Manhattan Associates software and related services to their customers. It is part of their ISO 9001-certified quality management system and capitalizes on their collective experience developed and refined with each installation they have completed. Manhattan RPM considers the appropriate staffing to meet the client’s deadlines and the proper procedures and documentation. Each stage clearly defines goals, roles, and responsibilities for the user and Manhattan Associates’ project teams.
Several key factors contribute to a successful software implementation:
Clearly defined goals: Before beginning the implementation process, it is essential to determine the project’s objectives. This includes defining what problem the software will solve, its benefits to the organization, and what specific outcomes are expected from the implementation.
Strong project management: Effective project management is essential to keep the implementation on track and within budget. This includes developing a detailed project plan, assigning roles and responsibilities, setting timelines, and ensuring all team members are aligned and working towards the same goals.
Clear communication: Communication is crucial throughout the implementation process to ensure that everyone is informed of progress, any issues or risks, and changes to the plan. Communication should be open, honest, and transparent and should involve all stakeholders, including the software vendor, internal project team, and end-users.
Comprehensive training: Comprehensive training is essential to ensure that end-users are fully equipped to use the software effectively. This includes training on system features, workflows, and best practices and should be tailored to the specific needs of each user.
User engagement: User involvement is critical to the success of the implementation. End-users should be involved in the planning and design stages, and their feedback should be incorporated into the final solution. This helps ensure that the software meets the organization’s needs and that end-users are invested in its success.
Thorough testing: Comprehensive testing is essential to ensure the software functions correctly and meets the project’s goals. This includes testing all workflows, integrations, and interfaces and ensuring the software performs as expected.
Ongoing support: Ongoing support is critical to ensure the long-term success of the software implementation. This includes providing access to technical support, ongoing training, and regular updates and upgrades to the software.
Each phase of Manhattan RPM includes a standard set of deliverables, which is provided to the client, and requires project team approval before moving to the next phase. RPM consists of a standard pre-implementation preparedness assessment performed by senior Manhattan Associates personnel designed to identify implementation risks and provide recommendations for the client’s preparedness. RPM requires significant client involvement during implementation to reduce the dependency on Manhattan Associates’ resources. The team trains personnel on the base system as early as possible and includes the client resources in all implementation aspects. This ensures a successful start-up both during and after implementation. Through these processes, we can select the appropriate team for each project, lock in schedules for its duration, and identify any additional needs during the project.
4SiGHT’s Manhattan Associates experts work closely with your team to fill any resource gaps, or we can lead the project from day one to ensure a world-class implementation. We can service any of the following roles/resources in support of your Manhattan Associates project:
- Program/Project Manager
- Requirements Definition
- Design Lead/Design Support
- Gaps Rationalization
- Configuration Specialist
- Train-the-Trainer (T-t-T)
- End-User Training (E-u-T)
- Test Script Development
- Testers (including UAT)
- Manhattan Integration Framework (MIF) Specialist
- Change Management
- Data Conversion
- Volume Performance Testing (VPT)
- Supply Chain Intelligence (SCI) Report Writer
- Go-Live and Production Support
