Supporting Your Solution Post Implementation
Did you know that following go-live, about 80 percent of issues arise due to user error—not system issues? This means that once your go-live has come and gone, it’s important to have support resources a phone call away to help users feel confident navigating the system in a way that meets your fulfillment goals.
4SiGHT professionals can help you make the most of your system by providing a responsive support structure that fits your specific needs. We provide support for typical post-go-live tasks, including:
- Major upgrades
- Service packs
- Problem identification and resolution
- Continuous improvement
- Security administration
- Workflow administration
- Archive and purging
