Supporting Your Solution Post Implementation

Did you know that following go-live, about 80 percent of issues arise due to user error—not system issues? This means that once your go-live has come and gone, it’s important to have support resources a phone call away to help users feel confident navigating the system in a way that meets your fulfillment goals.

4SiGHT professionals can help you make the most of your system by providing a responsive support structure that fits your specific needs. We provide support for typical post-go-live tasks, including:

  • Major upgrades
  • Service packs
  • Problem identification and resolution
  • Continuous improvement
  • Security administration
  • Workflow administration
  • Archive and purging
  • Implement post go-live enhancements as required
  • Offer continuous system support
  • Walk employees through common issues
  • Perform fine-tuning and customizations
  • Leverage business intelligence

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4SiGHT works with your team to create and execute a repeatable training curriculum for each process area that is clear and concise. All training material can be tied to your specific warehouse and process flows. We work to combine the operational and systematic flows so users not only learn the system, but are also prepared to understand how it helps them carry out their daily activities.

4SiGHT provides training methods that help associates learn quickly:

  • Hearing: Instructor-led training sessions
  • Seeing: Training guides and quick cards customized for your warehouse
  • Feeling: Interactive training environment provides real-world examples

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Let’s connect to discuss how to move your operations forward one step at a time.

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